SLA Management is integrated from the bar to sap Solution Manager IT Service Management and is available after successful system preparation, basic configuration, and basic ITSM installation. It interagulates directly with ITSM Incident Management and provides a comprehensive point of service that enables centralized processing of incident and problem messages at multiple levels of organization. ITSM provides a channel for communication with all relevant stakeholders in an incident, such as.B. Business User, SAP Service & Support and partner support staff. Detailed instructions on ITSM configuration can be found under service.sap.com/instguides Use the T code commpr01 and add a service and response profile to the “Investigation” service to generate the default service and response profile for each category. The columns in the list represent clock service attributes such as: With the status change, the Clock service was stopped.