Call us today on 01865 59 4000, and we will answer all questions about computer support agreements in plain English – no technical jargon is guaranteed. However, it is also important that you understand exactly what the assistance company is offering and what their obligations will be. This point should be clearly explained in a support agreement. When it comes to daily support, you`ll never see unexpected bills – and that`s a promise. Support services that can be covered in the document include helping to use software and identifying errors in the software. The model assumes that support should be provided for a specific software system and not for software in general. Some form of assistance is also expected to be available. 9.1 Force majeure. No party is held responsible for an omission or delay in the performance of any of its obligations in this context if it is due to acts of God, fires, floods, storms, explosions, earthquakes, widespread internet outages, acts of war or terrorism, unrest, uprisings or interventions by a government or public authority; However, provided that such a delay or failure is corrected as soon as possible by this party.

In the event of a force majeure event, the party that is unable to have it notified in writing to the other parties, if and as soon as possible, that a force majeure event has occurred and specifies the impact that such a force majeure event will have on the performance of its obligations. 9.2 Independent contractors. It is the intention of the parties that you and cPanel are independent contractors with respect to the purpose of this contract and will be considered independent contractors, and nothing included in this agreement is regarded in any way as the creation of a partnership, joint venture, employment, agency, agent or similar relationship between you and cPanel. 9.3 Choice of the law; Venue of the event; Competence. This agreement is governed by the laws of the State of Texas and is interpreted in accordance with them, regardless of the rules of conflict of laws. All disputes or claims arising from or related to the agreement will be settled definitively and exclusively by the state or federal courts of Harris County, Texas.